Terms and conditions

Our service

Elevren provides online hair-loss care in Pakistan. A dermatologist reviews your assessment and decides whether treatment is suitable. An automated overview is not a diagnosis or a treatment decision. Results vary and are not guaranteed. This is not an emergency service; seek urgent local medical care in an emergency.

Your information

Provide accurate and complete information, including your medical history and medicines, and keep your sign-in details private. Do not access another person's records or misuse the service.

Prices and payment

Your treatment, price and any delivery charge are shown in Pakistani rupees (PKR) before payment. Where offered, you pay an advance through the payment provider's hosted checkout and the remaining amount in cash to the courier on delivery. The amounts appear at checkout. External laboratory fees are separate.

Read our refund and cancellation policy and shipping and delivery policy before paying.

Privacy and contact

Read our privacy policy and contact support with questions.

Legal business name: Elevren SMC Pvt Ltd.

NTN: K477405-0.

Registered address: House # 04, Street 07, Sector G, Bahria Enclave, Islamabad, Pakistan.

Office address: Plot 04, Street 07, Sector G, Bahria Enclave, Islamabad, Pakistan.

Support email: support@elevren.com.

Dispensing pharmacy: Invoke Compounding Pharmacy, licence no. 05-352-0066-136538P.

Governing law

These terms are governed by the laws of Pakistan. Nothing in them limits rights that cannot be excluded under applicable law.